Transcom recognized as Technology & Service Leader, powered by AI

 Transcom, a global leader in digital CX solutions, has been named the 2023 Technology & Service Leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2023 by Quadrant Knowledge Solutions, for the second consecutive year. The SPARK Matrix includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.

“Transcom has emerged as a comprehensive contact center outsourcing service provider. It stands out in the contact center outsourcing space with its comprehensive T:Universe suite. The company’s real-time digital innovation approach and digitally embedded operational model have proven to be instrumental in enhancing efficiency and delivering optimal outcomes”, says Abhinav Das, Analyst, Quadrant Knowledge Solutions, and continues: “The organization’s indigenous AI solution aids the users in CX transformation by optimization of data, knowledge and business operations. Transcom’s customer-centric focus and dedication to excellence enable it to provide superior service quality and enhanced scalability.”

”We’re very pleased to receive this recognition, especially at this important point in time. AI is truly disrupting every industry but in particular the CX industry, since it makes it possible for us to deliver a truly superhuman customer experience. We want to thank Quadrant for recognizing not only our technology and service excellence but also the way we drive true change for our clients as an advisor, integrator and transformation partner, helping them to implement AI solutions that give real value”, says Jonas Dahlberg, President & CEO, Transcom.


Download the report here: SPARK Matrix: Contact Center Outsourcing Services, 2023

For further information, please contact

Jonas Dahlberg, President & CEO
Phone: +46 (0)70 347 23 83, email:

Helene Ruda, Head of Group Communications
Phone: +46 (0) 70 311 7560, email:


About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit