Wednesday 27 November 2024, London. Industry giants, newcomers, and innovators came together last night at the European Contact Centre & Customer Service Awards (ECCCSAs) 2024 to celebrate the very best in customer service and contact centre operations. Attendees from 44 countries gathered at Evolution in Battersea Park, London, for a night of recognition, inspiration, and celebration.
Telecoms brands shone brightly throughout the evening, with Vodafone securing a trio of awards —Gold, Silver, and Bronze. While Three UK claimed Gold for Most Effective Learning & Development Programme.
“My first year as Chair of the Judges, I’ve been inspired by the innovation, creativity, and collaboration demonstrated by every winner,” said Chair of the Judges and Professor of Strategic Marketing at Henley Business School and Founder and Director of the Henley Centre for Customer Management, Professor Moira Clark. “The calibre of entries has been exceptional, setting new benchmarks for excellence across Europe.”
OVO Energy triumphed with Gold for Contact Centre of the Year, a testament to their outstanding customer-first strategy. Iceland’s Veitur Utilities, a first-time entrant, made a notable debut with Bronze for their innovative approach to customer contact, showcasing the diversity and talent celebrated by the ECCCSAs.
Teleperformance and Foundever upheld their dominance within the outsourcing sector. With Teleperformance securing Gold for Most Effective Improvement Initiative (Outsourcer) and Best Approach to Supporting Vulnerable Customers (Outsourcer). While Foundever took three Gold’s in Greatest Impact of AI (Outsourcer), Best BPO Partnership on over 200 seas and Best Supporting Team. Both their achievements spanned multiple countries, demonstrating the strength of their global operations.
“The winners this year showcase the extraordinary resilience, innovation, and dedication to customers within our industry,” said Leigh Hopwood, Managing Director of the ECCCSAs and Chair of the European Customer Contact Alliance, highlighting the importance of the awards Leigh continues, “whether a small in-house team or a global outsourcer, every winner represents a commitment to improving the lives of customers and colleagues alike. Congratulations to all!”
Charities and in-house teams also had their moments to shine. Alzheimer’s Society earned Gold for Best Approach to Supporting Vulnerable Customers (In-house), a moving recognition of their vital work. TaskUs, known for their innovative practices, won Gold for Best Employee Experience, reflecting their commitment to sustainability and the frontline.
Ioan MacRae, Chief Revenue Officer at Sabio, headline sponsors of the ECCCSAs, commended the winners, “The ECCCSAs truly showcase the best in our industry. From cutting-edge technology to compassionate customer care, the achievements we’ve celebrated tonight reflect the passion and progress driving customer contact excellence across Europe.”
Now in its 24th year, the ECCCSAs remain Europe’s largest awards programme, celebrating excellence in customer contact. The event showcases award-winning customer service across a diverse range of sectors and countries, setting the benchmark for industry recognition. Hosted by the glamorous Fiona Bruce and supported by the legendary Dame Denise Lewis OBE, the event delivered both prestige and entertainment. The rigorous judging process spanned 30 categories, resulting in a celebration of talent, hard work, and groundbreaking achievements.
For the full list of winners and event photos, visit www.ecccsa.com or follow us on LinkedIn.
