CCMA Chosen to Host Prestigious European Contact Centre Awards 2014

11 of the Best Contact Centres Professionals in Europe Recognised by the European Confederation of Contact Centre Organisations


JNV_ECCCO_AWARDS_01 (1)LONDON, UK, 3rd November – The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK, hosted the European Contact Centre Awards 2014 in London last night. Winners from eleven different countries across Europe were recognised at the ceremony organised by the European Confederation of Contact Centre Organisations (ECCCO).

The European Contact Centre Awards were founded along with the ECCCO in 2003 and have been held in Paris, Cannes, Manchester and Milan. The organisation has 25 association members across Europe including the CCMA from the UK. This year’s ceremony preceded the 20th UK National Contact Centre Conference, taking place today at British Library in London, attended by 250 contact centre professionals.

Chief Executive of the CCMA and President of ECCCO, Ann-Marie Stagg stated in her address at the ceremony: “Contact centres are an important part of the European economy, employing around 3.4 million people in over 32,000 centres. The CCMA is proud to host these awards and we are delighted to see the winners from so many countries here tonight. You represent the very best of the industry and are outstanding role models for others to measure themselves against.”

JNV_ECCCO_AWARDS_32The winners of the European Contact Centre Awards 2014 are:

  • Louise Phelan, Paypal, Ireland
  • Sophie Fox, British Gas, UK
  • Jean-Pierre Zala, CSS Health, Switzerland
  • Frederic Mazella, BlaBlaCar, France
  • Orcun Onat, AVEA (Telco), Turkey
  • Maxim Evdokimov, Renaissance Bank, Russia
  • Maria Estaban, EDP Energy, Spain
  • Luigi Basilio, Safilo, Italy
  • Christian Geyer, TAS (AG), Germany
  • An Meers, T Group, Belgium
  • Aleksandra Kozacka, PZU, Poland

For more information about the ECCCO visit: