CCW Europe is delighted to announce the coveted shortlist for the CCW Europe Excellence Awards.

Open to anyone involved in the Customer Contact and CX industry, the CCW Awards recognise and celebrate individuals, teams or companies who are committed to driving the next level of customer strategies and experiences through innovation, operational excellence and relentless dedication on speedy and superior services!

The applications of our shortlisted award applicants have been sent to our prestigious judges who will deliberate and select a winner for each of the six CCW award categories.

This year’s award judges are:

  • Ronny Q. Haimé, Vice President, Global Head of Service Delivery, Groupon
  • James Revell, General Manager, Air France
  • Claudia Belardo Director, International Customer Experience SAP Concur
  • Petra Mengelt, Head of B2B, Business Relations Mash Group Plc
  • Mark Pavlides, Director of Customer Service William Hill
  • Martin Hill-Wilson, Blogger, Customer Contact Thought Leader Brainfood Extra
  • Simon Separghan, Head of Customer Contact RBS
  • Jan Smets, Director Retail and Customer Care, bpost
  • Sham Aziz, Head of Customer Service, Selfridges
  • Alexandra da Silva Rodrigues, Strategic Advisor for Global Contact Centers, Radisson Hotel Group

Our shortlisted award applicants are:

  • Customer Contact Leader of the Year
    • Claire Carrol – Co-Op
    • Kassondra Riley – Hamad Medical Corporation Contact Center
  • Best in Class Contact Centre (100+ seats)
    • Co-Op
    • Studio Moderna
    • CallForce
  • Best Contact Centre Culture
    • Ocado
    • Co-Op
    • Studio Moderna
    • Tui
    • Affinity for Business
  • BPO Partner of the Year
    • Cosmote e-Value
    • Guuru
  • Disruptive Technology of the Year
    • Cosmote e-Value
    • Ocado
    • Kryon
    • PolyAI
    • Guuru

Winners will be announced and celebrated on the evening of 8th October at the prestigious Beurs van Berlage in Amsterdam during the CCW Europe 2019 event.

View the programme

More information and conditions for members of CCV under

Don’t miss the opportunity to put your team or yourself in the spotlight!

For more information email CCW Europe team: or call +44 (0207)3689332

About CCW Europe:

Deliver World Class Service through Customer Contact Innovation, Automation, AI & Cultural Transformation
In 2019 we celebrate 20 years of CCW global community building. 2019 also marks our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

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