The European Call Centre & Customer Service Awards 2014 – Winners Announced

The upper echelon of European customer service was determined at the European Call Centre & Customer Service Awards ceremony held at the Old Billingsgate, London on Thurs, 12 Jun, 2014. The European customer service industry turned out in force for this prestigious gathering with 900 attendees on the night from over 13 countries. The comedian and compere for the evening was the hilarious Kevin Bridges. Great Ormond Street Hospital was the chosen charity for the evening.

The awards received over 500 entries from all across Europe, battling it out in the 23 categories. A panel of judges, which included Can Kekevi ,Accenture and David Lomax, Jagex Games Studio, carefully critiqued the entries against strict criteria to choose the outstanding finalists.  A new category of “Multi-channel Customer Service” received a big response, testimony to this shift in communications channels across the continent. The big industry talking point on the night was about who would win the Customer Service Centre Excellence Award, which went to Turkcell Global Bilgi.

Nick Davey, Programme Director “What a night! This is a true celebration of great Customer Service. Thank you to everyone who supported us and many congratulations to every finalist and of course the winners tonight!”  

2014 Winners are:

Rising Star     
Patrick Jakubecz, Coventry Building Society                                                       

Best Banking & Financial Services     

Improvement Strategy of the Year      
Yorkshire Water

Customer Service Professional of the Year    
Jenny Campbell, Barclays

Customer Service Team of the Year   

Complaints Management Team of the Year    

Senior Manager of the Year    
Danny Searson Department of Work and Pensions

Best Application of Technology                     

Innovation in Customer Service         
Haste Ltd                     

Best Social Media in Customer Service          
Air France

Support team of the Year B2C
Postcode Anywhere

Support Team of the Year B2B
Lloyds Banking Group  

Support Professional of the Year       
Steve Siddle, British Gas

Team Leader of the Year        
Claire McCulloch, Barclays                               

Multi-channel Customer Service 2014 
AXA Insurance/SwiftCover                       

Large Contact Centre  
Turkcell Global Bilgi                  

Medium Contact Centre          

Small Contact Centre 
Wakefield & District                    

Coventry Building Society         

Outsourcing Partnership        
Firstsource & Giffgaffa

Customer Service Centre Excellence Award
Turkcell Global Bilgi

Special Recognition Award
John Lewis Partnership

Lifetime Achievement Award
Karl Brough, Regional Director UK IN, Sitel

Jane Goodayle, Head of Marketing at SABIO, who are key partners of the Awards said:

“The objective of the awards is to highlight extraordinary efforts being made by certain organisations across the Europe. These awards help customers differentiate in a busy market place and also motivate employees. At Sabio, customers and staff are central to everything we do. This makes us very proud partners of this event’”.

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Notes to Editors:
For more comment, photographs or to arrange an interview, please contact Emilie Oliveira on Telephone +44 (0) 20 7234 8715 or email  

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