London, 1 December 2021. From today, contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK National Contact Centre Awards 2022. Organisers, the CCMA (Call Centre Management Association), have refreshed the categories and now include Change Maker and Best Contact Centre Culture, amongst others, in the longest running awards programme in the industry.
Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. The online process is simple and there is plenty of support from the awards team. The deadline to nominate is 25 February 2022.
Other new categories include Data & Insights Manager of the Year, recognising the immense amount of insights in the contact centre and how this can be used to influence business change, and Customer Champion to identify those that are driving a customer-centric culture in their contact centre. New category, Change & Innovation Team of the Year, aims to identify teams that have implemented a strategic change program in the last two years.
“It is a real honour to give colleagues across the industry an opportunity to recognise the people they work with on a National scale. Because they focus on the exceptional talent in our industry, it’s an opportunity for colleagues to not only say ‘thank you’ but to really benchmark how far they have come over the last 12-18 months,” says Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group and one of the Head Judges for these awards.
“The awards are now in their 27th year,” explains Leigh Hopwood, CEO at the CCMA, “and we know how much participating in these awards really means to people, because they tell us. And the winners are so incredibly proud and humbled to be recognised in this way, many of which go on to use the opportunity to elevate the reputation of their contact centre in their business.”
Jackie Pringle, Director of Awards at the CCMA, added, “The entry process is quick and simple to navigate and gives the nominators the opportunity to really think about what their teams have achieved in the past 12 months and to showcase the unbelievable talent they have. All contact centre organisations should take this brilliant opportunity to enter this year in order to go on such an immense and exciting journey”.
“It’s been another hard year, so we were delighted to host the first live awards event for the industry since the start of the pandemic in September when the 2021 awards welcomed over 700 guests to London. It was so good to see everyone together under one roof and demonstrated what a resilient and hardworking industry it is. For 2022, the Awards Night will take place on 20 June at Old Billingsgate, a larger venue recognising the growth of this sector,” explains Leigh.
To take part, visit www.ukcontactcentreawards.co.uk. The winners will be announced at a glitzy Awards Night at Old Billingsgate in Central London on Monday 20 June 2022.
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About the UK NCCA
The 27th edition of the UK National Contact Centre Awards makes them the longest running awards programme dedicated to recognising the talent in the UK contact centre industry. These awards are all about the people! They recognise those individuals and teams who are role models, working to make their contact centres more professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All the nominees go through a comprehensive judging process which will be done virtually this year. Our judges are handpicked for their deep knowledge and experience in contact centre operations. Many have been judging with us for several years, and many have been through the process themselves as nominees. None of our judges are vendors or suppliers.
About the CCMA
The CCMA is the longest established association representing the UK contact centre industry. Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn. Large or small, being part of the largest community of contact centre professionals means your contact centre team can benefit from opportunities to meet their peers, senior leaders and industry professionals, share best practice and improve skills and knowledge through learning and specialist training opportunities.
For more info, visit www.ccma.org.uk.
0333 939 9964