Phenomenal change has already taken place in the customer contact industry. With AI on the horizon, we’re expecting an even greater transformation. So, what could the future hold, and how will customer expectations continue to evolve alongside these changes?
Join us on Tuesday 10 June on Zoom, from 12:00–13:00 (BST), for a webinar revealing ECCA’s latest research, the Future Contact Centre. Stephen Yap, Research Director at ECCA, will share predictions from industry leaders around:
- How operating models might evolve
- Contact channels and where humans in the loop will still be needed
- Governance and security considerations around handling of critical data
- What the future colleague and customer experience will look like.
Hear from voices across Europe including, Dirk Egelseer, President & Chief Legal Regulation Officer at CCV Germany, Nicola Millard, Principal Innovation Partner at BT, and Jason Roberts, Group Customer Operations Director at Crest Nicholson.
Date: Tue 10 Jun 2025 | Time: 12:00-13:00 (BST) | Location: Zoom
Book now.
